Website Terms & Conditions

3

About this website

This website is operated by Sunrise Life Care Pty Ltd (trading as Sunrise Life Care). It is designed to provide general information about Sunrise Life Care, our approved support scope, and how participants, families, carers, support coordinators, and referrers can contact us.

The website supports communication and early enquiry only. It does not by itself confirm support eligibility, funding approval, intake acceptance, or service commencement.

• General website information may be read by participants, nominees, guardians, carers, families, support coordinators, referrers, and job applicants.
• Service arrangements, where relevant, are handled through separate operational and contractual steps.
• References to supports are provided within Sunrise Life Care's approved NDIS registration context.

4

Use of the website

By using this website, you agree to use it lawfully, respectfully, and in a way that does not interfere with Sunrise Life Care systems, staff, or other users.

You may use this website to:

• read general information about Sunrise Life Care and approved support areas
• submit genuine enquiries or referrals
• contact Sunrise Life Care for website-related questions or follow-up

You must not use this website to:

• engage in unlawful, misleading, fraudulent, or abusive conduct
• attempt unauthorised access, hacking, scanning, probing, or interference with website infrastructure
• introduce malware, malicious scripts, harmful automation, or similar threats
• scrape, harvest, mirror, or mass-download website data in an unauthorised way
• submit spam, false details, impersonation enquiries, or deliberately misleading form content
• use website contact channels to harass staff, participants, or connected persons

5

Website content and information

Website content is provided as general information only. Sunrise Life Care aims to keep website information useful and current, but does not guarantee all website content will always be complete, current, or error-free.

Website information may be updated, corrected, removed, or expanded over time to reflect operational changes, legal and regulatory requirements, and service updates.

Information about supports is subject to Sunrise Life Care's registration scope, operational capacity, service availability, participant suitability, funding arrangements, applicable laws and regulatory requirements, and relevant service agreement processes.

• Website information does not guarantee immediate support availability or acceptance.
• Service suitability generally depends on an individual assessment and practical fit.
• Funding and plan settings can affect what supports can proceed and when.
• Regulatory and safeguarding requirements may affect how and when services can commence.

Website information is introductory in nature and should be treated as guidance only until Sunrise Life Care confirms next steps through direct communication.

6

Approved support scope

Service information on this website should be read in the context of Sunrise Life Care's approved NDIS registration scope. Sunrise Life Care does not represent on this website that it provides supports outside the approved classes below.

• Assist Access / Maintain Employment
• Assist-Life Stage, Transition
• Assist-Personal Activities
• Assist-Travel / Transport
• Daily Tasks / Shared Living
• Innovative Community Participation
• Development of Life Skills
• Household Tasks
• Participate Community
• Group / Centre Activities

References to supports on this website should be interpreted with this scope in mind and with any later updates to registration, operations, legal obligations, or service delivery processes.

7

Enquiries, referrals, and contact forms

Submitting an online enquiry, referral, or contact form does not automatically create a provider-client relationship and does not guarantee service availability, acceptance, or commencement.

Sunrise Life Care may contact you to clarify needs, discuss referral details, confirm relevant authority to communicate, check suitability, and explain next steps.

When using contact forms or enquiry channels, you should:

• provide accurate and current information
• avoid sharing unnecessary personal information in free-text fields
• only share information you are authorised to provide
• let Sunrise Life Care know if contact details or circumstances change

Sunrise Life Care may decline, defer, or redirect enquiries where supports are outside approved scope, where operational capacity is limited, where participant suitability is not established, or where legal or compliance requirements are not met.

This website is not an emergency response service. Do not rely on website forms for urgent or emergency help. In an emergency or immediate risk situation, call 000.

8

No medical, clinical, or legal advice

Website content is general information only. It is not medical advice, clinical advice, health advice, legal advice, financial advice, or a substitute for individual professional advice.

Decisions about supports, health, rights, or funding should be made with relevant qualified professionals and decision-makers, based on your individual circumstances.

• Participants should seek advice appropriate to their own health and support needs.
• Families and representatives should seek independent advice where needed.
• Website content should not be relied on as the only basis for urgent or high-impact decisions.

9

Intellectual property

Unless otherwise stated, website text, branding, graphics, layout, design elements, and other materials are owned by or licensed to Sunrise Life Care.

You may access content for personal, non-commercial use. Except as permitted by law, you must not:

• copy, republish, reproduce, or redistribute website material in a substantial way
• modify or adapt website material for commercial use
• use Sunrise Life Care branding, logos, or identity assets without permission
• present website material as your own or as endorsed by Sunrise Life Care when it is not

Permission requests can be sent through the contact details in Section 16.

10

Third-party links and tools

This website may include links to third-party websites, services, maps, forms, or tools for convenience.

Sunrise Life Care does not control third-party content or platforms and is not responsible for their availability, reliability, terms, security settings, or privacy practices.

• Third-party links do not necessarily imply endorsement.
• Use of third-party websites is subject to their own terms and policies.
• You should review third-party privacy handling before sharing personal information.

11

Privacy

How Sunrise Life Care handles personal information collected through this website is explained in our Privacy Policy.

The Privacy Policy covers matters such as what information may be collected, how information is used, disclosure contexts, storage and security approaches, and request or complaint pathways.

Read our Privacy Policy here: Privacy Policy.

12

Website availability and security

Sunrise Life Care does not guarantee uninterrupted, error-free, or secure access to this website at all times.

Planned maintenance, technical faults, cyber incidents, internet issues, hosting problems, and third-party platform outages may affect website operation.

Users should take reasonable online precautions, including:

• using secure networks and current software updates
• maintaining device-level antivirus and account protections
• verifying links and email sender details before sharing sensitive information
• contacting Sunrise Life Care directly if website forms are unavailable

13

Liability

To the extent permitted by law, Sunrise Life Care is not liable for loss or damage arising from use of, or reliance on, website information, website downtime, malicious code, third-party links, or misuse of the website by users or third parties.

This includes, for example, loss associated with delayed access, interrupted availability, outdated website content, or external third-party platform issues.

Nothing in these terms excludes, restricts, or modifies rights or remedies that cannot be excluded under applicable law, including rights under the Australian Consumer Law.

Where liability cannot be excluded by law, any limitation of liability applies only to the extent permitted by law.

14

Governing law

These Website Terms & Conditions are governed by the laws of New South Wales, Australia.

You submit to the non-exclusive jurisdiction of the courts of New South Wales and courts that can hear appeals from those courts.

15

Changes to these terms

Sunrise Life Care may update these Website Terms & Conditions from time to time. The current version will be published on this page with an updated date.

Updates apply from the time they are published, unless otherwise stated. Continued use of the website after updates are posted indicates acceptance of the updated terms.